Thank you for shopping with Madder Cat. We strive to ensure customer satisfaction and transparency in our return process. Please review our return policy below for details on eligible returns, conditions, and terms.

1. Eligibility for Returns

Customers have 14 days from the date of delivery to request a return for a full refund.

To be eligible, items must be returned in the original condition received—unworn, unwashed, and undamaged, including all tags, packaging, and any accompanying accessories or documentation.

2. Return Process

To initiate a return: Please contact our customer service team within the 14-day window by emailing support@maddercat.com with your order number and details of the return.

Once approved, we will provide instructions on how and where to send your return.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item shipped).

3. Non-Returnable Items

Items that are damaged or show signs of wear (beyond initial inspection) are not eligible for a return or refund.

Certain final sale items (if any) may not be eligible for return. Any exceptions will be indicated on the product page at the time of purchase.

4. Refund Processing

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Lost or Missing Returns

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We do not guarantee that we will receive your returned item, and we are not liable for lost or misdirected returns.

7. Changes to This Policy

Madder Cat reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page, and continued use of our website following changes constitutes acceptance of the revised policy.

For any additional questions or concerns about our return process, feel free to reach out at

support@maddercat.com